Creating Long-Term Value as Chief Knowledge Officer
KM Review, Volume 10, Issue 4, September/October 2007
Bill Kaplan, CKO, Acquisition Solutions
A great deal of knowledge or "intelectual capital" is used daily in executing your organization's business. This resource, like all critical resources, must be leveraged and further developed in an organized, disciplined, and systematic manner that captures, adapts, transfers, and leverages this valuable resources. This requires...Read More

Knowledge Capture Transfer and Reuse
Acquisition Directions, Special Report, May 2006
Bill Kaplan, CKO, Acquisition Solutions
Federal agencies across the government are facing imminent acquisition knowledge loss at an unprecedented pace as an increasing number of knowledgeable and experienced professionals at various levels depart the government. The situation is serious as there is not a sizable and equally knowledgeable pool of successors to replace them. The loss of this critical knowledge--the accumulated experience and insight of this professional workforce--must be addressed now. This Special Report examines this challenge and presents ways to ensure relevant and critical acquisition knowledge is not only retained, but also transferred to the next generation of acquisition professionals...Read more.

Deploying a Knowledge Convergance Framework
KM Review, Volume 9, Issue 3, July/August 2006
Bill Kaplan, CKO, Acquisition Solutions
At Acquisition Solutions, continuous learning, collaboration and teamwork are critical to improving our own and our clients' performance by helping everyone work smarter and more productively. Successfully capturing, transferring and reusing knowledge is critical to this strategy. We focus on a concept we call knowledge convergence - the disciplined adoption of a systematic framework to capture, transfer, and reuse information, experience and insight. This article shares some of what we've learned about building and deploying a knowledge convergence framework. Some building blocks of the framework have origins in KM principles developed at British Petroleum (BP) by Kent A. Greenes, then BP's chief knowledge officer (CKO), with whom I've worked for several years...Read more.

Integrating Knowledge Management and Quality Management to Sustain Knowledge Enabled Excellence in Performance
VINE/Emerald Publications Ltd, June 2008
Karen Lyons, Diana Acsente, Micha van Waesberghe, Knowledge Engineers, Acquisition Solutions
At Acquisition Solutions, quality is a fundamental part of how we do business and one of our 10 corporate guiding principles. In the words of our founder, "Quality is more than the fulfillment of client requirements and expectations. It is not just providing the client required deliverables; rather it's the delivery of a complete body of work that is more useful to the client than what they expected." To fulfill this vision, we must continuously improve our own processes to maintain the highest level of quality in every product and solution we deliver. This article explores how we are integrating our knowledge management (KM) concepts, strategies, and practices and a tailored and contextual quality management (QM) approach into one seamless framework and operational model that not only address the needs of our employees, but also exceed what a more traditional approach to quality management can accomplish...Read more.

Leveraging Our Critical Acquisition Knowledge
Defense AT&L, January-February 2008
Bill Kaplan, CKO, Acquisition Solutions
Acquisition organizations across the government are facing imminent mission and performance challenges resulting from an anticipated and unprecedented loss of their knowledgeable and experienced acquisition professionals, and this problem must be addressed now. The situation is serious due to a lack of a substantial, knowledgeable pool of successors to replace them. Let's examine both why this challenge is occurring and ways to ensure that relevant and critical acquisition knowledge is not only retained, but is transferred to the next generation of acquisition professionals...Read more.